Outlook updating cached messages
Microsoft Outlook includes several ways to quickly view the information you need -- through hyperlinks in messages and other items, the Outlook Bar and shortcuts.
Here is a collection of tips and how-tos for making these work for you.
To check your cache setting, go to Tools, Account settings (File, Account settings in Outlook 2010).
Servers: Exchange 2013 Clients: Outlook 20 I do not see any errors on the server that would help point me into the direction of the cause.
In Outlook 20, only non-mail shared folders are cached; Outlook 2010 caches all folders.
This feature can be enabled or disabled in the Exchange account's More Settings dialog, on the Advanced tab.
If you create a link like this as a Windows shortcut -- for example, on the desktop -- you can then drag it to the Outlook Bar.
This is an effective way to open an individual Outlook item directly from the Outlook Bar.